Mobzon Refund Policy
REFUND OF TRANSACTION PAYMENT - SERVICE PROVIDER
Mobzon refund policy:
Mobzon is not obligated to refund to you any amounts or fees paid by you while placing the order, except solely in the event you cancel or terminate your subscription within the ‘seven days from the date of activation of campaign following your agreement to purchase a service package. You authorize Mobzon to charge you for any sales or similar taxes that may be imposed on your payments, lead fees, or any other fees charged by Mobzon. Mobzon strives to ensure all on boarded customers are provided the best service, but in the remote cases where the customer wants to cancel the campaign and seek a refund:
In case of any rejected and/or non-activated campaigns, Mobzon will make best effort to process the refund within a period of 15 days (Fifteen days) from date of clearance of payment.
For activated campaigns, refund will be processed as follows.
1. Refund request submitted within 07 days from the date of campaign activation
You have the right to review the Terms & Conditions and cancel your campaign on this platform. If you choose to cancel your campaign within 7 days from the date of your campaign going live., your refund will be processed without deductions on the paid amount. Mobzon, subject to terms and applicable polices shall offer complete available amount towards refund to the customer if the refund request is raised within 7 days from the date of activation of the campaign.
2. Refund request submitted after 7 days , but within 30 days from the date of campaign activation
In case of any refund request raised after a period of 7 days and within 30 days from the date of activation of campaign, Refund amount shall be calculated after deducting - 20% of the Net Cleared Amount towards cancellation charges and deduction of served value (tenure/ leads/ Responses/ Monthly platform charges & Gift vouchers Delivered, Mobzon Bonus), if any.
Net Cleared amount refers to balance available against the Campaign after deduction of GST /other applicable taxes. Bonus amount provided by Mobzon under the engagement shall not be used for calculation of net cleared amount.
3. Refund request submitted after 30 days from the date of campaign activation
No refund requests shall be accepted by the company, after completion of 30 days from the date of activation of the campaign.
All/any requests for refund shall be in writing and shall be communicated to customer care team of the company by email to 'care@Mobzon.me' from registered email id of the customer. No other modes of communication for refund shall be accepted by the company. All refunds will be processed through cheque except for payment made via cards or net banking, in such cases, refund will be processed to the customer’s card account / bank account.
APPLICABLE LAW AND DISPUTE RESOLUTION
If any dispute, controversy or claim arises out of, or in relation to, or in connection with this Agreement or its termination or validity, the parties shall attempt to mutually resolve the same through mediation.
However, if the parties fail to resolve the above dispute within a period of 30 days, the same shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator, appointed by Mobzon. The place of arbitration shall be in Kochi, Kerala, India and it shall be conducted in English.
The award of the arbitrator shall be final, conclusive and binding upon the parties
The courts in Kochi shall have exclusive jurisdiction in relation to any dispute arising between the User and the Service Provider with Mobzon.
The User and Service Provider agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of this Platform or these Terms and Conditions must be filed within one (1) year. Any claim or cause of action which may arise or is filed after a period of one year from the date of transaction shall not be entertained and shall be barred.
USER DECLARATION – ADVOCATES AND LAWYER SERVICE.
User by virtue of submitting/ searching for any keyword in relation to advocates and lawyers in the platform agree and accept that:
o a. There has been no advertisement, personal communication, solicitation, invitation or inducement of any sort whatsoever from Mobzon or any of Service Providers listed to solicit any work through the platform
o b. The user wishes to gain more information about advocate for his/her own information and use
o c. Mobzon does not have control over the quality of knowledge, amount of time taken, legality, failure to provide with a result, or any other aspect whatsoever of any opinion/service provided by Lawyer(s), nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Lawyer in any manner. Mobzon does not guarantee any expertise or quality of lawyers listed on the platform and we take no responsibility of any default caused or insufficient service provided by the Lawyers. Mobzon will not be liable for any claim, injury or damage arising in connection with your use of the service.
o d. The information about advocate is provided to the user only on his/her specific request and any information obtained or materials downloaded from this website is completely at the user’s volition and any transmission, receipt or use of this site would not create any relationship or liability.
o e. Mobzon does not provide any legal services and we are not a law firm.
o f. You understand that the platform is not an advertising service for Lawyers and it does not solicit business of or promote any Lawyer and hence Mobzon is not in violation of propositions of Advocates Act 1961 and/or Bar Council Rules.
o g. You agree and understand that Lawyers are not employees or agents of Mobzon and no information of any kind including ratings, reviews, score etc or answers to questions/queries provided by any Lawyer over chat or otherwise constitutes an endorsement, recommendation or referral of any Lawyer.
o h. We do not recommend any specific lawyer or select, endorse or recommend any Lawyer to the User. The selection and hiring of services of any Lawyer is at the sole discretion of the User.
o i. When a User selects any Lawyer, the Lawyer acts on its sole behalf and is not a representative or agent of Mobzon. We do not in any way guarantee the accuracy, adequacy, authenticity of such information provided by the Lawyer and the User should independently analyse and apply his prudent mind in testing the authenticity of the information provided by the Lawyer.
o j. We do not have control over the quality of knowledge, amount of time taken, legality, fee charged, failure to provide with a result, or any other aspect whatsoever of any opinion/service provided by Lawyer(s), nor of the integrity, responsibility or any of the actions or omissions whatsoever of any l Lawyer in any manner.
o k. We are not liable for any consequence of any action taken by the user relying on material / information provided under this website. In cases you have specific legal queries, he/she in all cases must seek independent legal advice.
Users are encouraged to investigate or perform your own due diligence concerning the Lawyers and their qualifications. No representation is made that the quality of the professional services to be performed is greater than the quality of professional services performed by other Lawyers. We urge all users to make their own independent investigation and evaluation of any Lawyer being considered.
ADVOCATES AND LAWYERS DECLARATION:
The advocates and lawyers by virtue of listing their profile in the platform does hereby declare, undertake and accept that :
o a. listing of their credentials as lawyer with Mobzon IT SolutionsPvt Ltd ( Platform) and availing subsequent services thereto is not in contravention of any of the provisions of the existing laws which also includes Bar Council of India Rules.
o b. have provided true, accurate, current, and complete information to us in connection with any use or access of the Services
o c. will maintain and update the information to keep it true, accurate, correct, and complete.
o d. Mobzon reserves the right to terminate your access to the Services in the event we learn or believe any information provided by you may be false, inaccurate, incorrect, or incomplete.
o e. The details of Lawyer such as name, telephone number, email id, areas of practice etc provided in the platform is true and is not in violation Bar Council Of India Rules
o f. They shall comply with all the applicable laws in India including the rules made there under for using the platform or availing the payment facility provided on the platform.
REWARDS AND POINTS SYSTEM FOR USERS
o This Special Offer is not redeemable for cash or any other items/offers.
o Mobzon reserves the right to add vary/replace all or any of the terms and conditions wholly or in part this promotional scheme or to withdraw it completely or change the composition of the Special Offer.
o The customer agrees to release, indemnify and hold harmless, Mobzon its respective affiliates, its advertising and promotion agencies, and all of its respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions, or any liability of any kind resulting from or arising from your or any third party’s use (or misuse) of the Special Offer.
o The terms of the Offer are construed according to the laws of India.
o Mobzon reserves the right to forfeit the Special Offer in the event it is found any information provided by the Eligible Customers is wrong or any misrepresentation is made by them.
o This Special Offer is subject to force majeure clause i.e. In the event of unforeseeable or any other circumstances such as technical failures in the telephone lines, server failures or any mistakes arising out of technical snags, Mobzon will be unable to perform the obligation. By availing this Offer, it shall be construed that the customer has read, understood, accepted and agreed to abide by all the terms and condition stated hereunder.
o Information about the Offer is correct at the time of publication. Eligible Customer can refer to the latest set of Terms and Conditions available on Mobzon’s website.
o All services offered are at the sole discretion of Mobzon.
o Mobzon reserves the right to modify/change all or any of the Terms and Conditions applicable to Offer without providing any reasons or prior intimation whatsoever. Mobzon also reserves the right to discontinue the Offer without giving any reasons or prior intimation whatsoever.
o Wallets with statuses such as Lost/Stolen/Blocked are not eligible for this offer.
o Any tax or other liabilities or charges payable to the Government or any other statutory authority/body or any participating establishment, which may arise or accrue to the Customer due to provision of the Offer, shall be to the sole account of the Customer. * Mobzon reserves the right to disqualify the Offer or Customer/s from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer.
o Mobzon User can avail the offer within 1 year of the earned points.
o Mobile number needs to be verified to be eligible for cash back.
o Conversion ratio of points to paytm cash will vary and solely determined by Mobzon as it deems fit.
o Points will be earned by a customer for maximum of giving two reviews per day(00:00 to 23:59)
o Points can be earned only for need request posted within last 90 days from the date of giving review.
USER TERMS-BOOKING MODEL
The following terms constitute a legally binding agreement ("Agreement") between you and Mobzon IT SolutionsPvt Ltd (Mobzon) governing use of www.Mobzon.me and related mobile applications (together referred to as "Platform") and any transactions performed in the platform. Mobzon matches needs of users with that of service provider and acts as intermediary in need fulfillment process. This is an agreement between you as the user of the Platform and Mobzon IT SolutionsPvt Ltd. ("Mobzon"). The expressions "You" "Your" or "User(s)" refers to any person who accesses or uses the platform for any purpose and we," "us," "Company" or "our" refers to entity that you are contracting for the service i.e Mobzon IT SolutionsPvt Ltd.
By subscribing to or interacting with other User(s) on or entering into negotiations in respect of need or subscribing to any services on or using the platform in any manner for any purpose, You undertake and agree that You have fully read, understood and accepted the Agreement.
If you do not agree to or do not wish to be bound by the Agreement, You may not access or otherwise use the platform in any manner. This Agreement applies to any person who accesses or uses the Web Site for any purpose. It also applies to any legal entity which may be represented by any person who accesses or uses the Web Site, under actual or apparent authority. User(s) may use this Web Site solely for their commercial/business purposes.
This Agreement applies to all services offered on the Web Site and by Mobzon, collectively with any additional terms and conditions that may be applicable in respect of any specific service used or accessed by User(s) on the Web Site. In the event of any conflict or inconsistency between any provision of this Agreement and any additional terms and conditions applicable in respect of any service offered on the Web Site, such additional terms and conditions applicable in respect of that service shall prevail over this Agreement.